1. Introduction
These Terms and Conditions ("Terms") govern the provision of maintenance services by BLU Maintenance ("we", "us", "our") to customers ("you", "your"). By booking our services, you agree to be bound by these Terms.
2. Services
BLU Maintenance provides a range of house maintenance services including but not limited to plumbing, general maintenance, and painting and decorating. All services are subject to availability and scheduling.
3. Scope of Work & Payment
- Deposit: Commencing work on any requested job is contingent upon receipt of a 60% advance payment of the agreed quote. The remaining balance is payable upon completion of the work.
- Payment Terms: Any invoice raised for completed works is payable within 7 days of the invoice date.
- Variations / Out-of-Scope Work: Any modifications or additional work required beyond the initial agreed scope must be approved by the client in advance and will be priced accordingly.
4. Quotations & Pricing
All quotations provided are estimates only and may be subject to change based on the actual scope of work required. Any additional work beyond the original quotation will be discussed and agreed upon before commencing. We reserve the right to adjust pricing where unforeseen circumstances arise.
5. Cancellations & Rescheduling
Cancellations must be made at least 48 hours before the scheduled appointment. Rescheduling is subject to availability and must be requested at least 24 hours in advance. Failure to provide access to the property at the agreed time may result in a call-out charge.
6. Warranties & Guarantees
All work carried out by BLU Maintenance is covered by a 12-month workmanship guarantee from the date of completion. This guarantee covers defects in workmanship only and does not cover wear and tear, misuse, or damage caused by third parties. Material warranties are provided by the respective manufacturers.
7. Liability
BLU Maintenance is fully insured for public liability up to £2,000,000. We shall not be held liable for any indirect or consequential losses. Our total liability for any claim shall not exceed the total amount paid for the specific service in question. We are not liable for pre-existing defects or conditions not identified during the initial assessment.
8. Access & Preparation
You must ensure that our team has adequate access to the work area. The area should be cleared of personal belongings and valuables where practical. We will take reasonable care to protect your property during works, but some disruption may be unavoidable. Any parking requirements or access restrictions should be communicated in advance.
9. Health & Safety
Our team adheres to all relevant health and safety regulations. You agree to inform us of any known hazards, including asbestos, structural issues, or utility locations. We reserve the right to cease work if unsafe conditions are identified, without liability.
10. Data Protection
We collect and process your personal data in accordance with UK data protection legislation (GDPR). Your information is used solely for the purpose of providing our services and communicating with you. We do not share your information with third parties except where necessary for the provision of services or as required by law.
11. Complaints
If you are not satisfied with our services, please contact us within 14 days of the work being completed. We will endeavour to resolve any issues promptly and fairly. Complaints should be submitted in writing via email to bookings@bluservices.co.uk.
12. Changes to Terms
We reserve the right to update these Terms at any time. Any changes will be communicated via our website. The Terms in effect at the time of your booking will apply to your service.
13. Governing Law
These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.